Less support pressure
Many questions are resolved straight away by the AI agent. The result: fewer manual support tickets and faster answers for customers.
Flowix Support · from €350 per month
AI Support Software, tailored to your customer service
An AI agent that answers customer questions instantly, sorts tickets by itself and only forwards the tricky cases. We train it on your knowledge base and previous tickets and connect it to the helpdesk you already use.
- Live within 5 working days
- 24/7 available
- Cancel monthly
Support AgentActive
Customer · 14:32How do I export a quote to PDF?
Flowix AI · 1.2sGo to Quotes, then Export. I have lined up the instruction video for you.
Ticket sorted automatically QuestionLow urgencyResolved
Example view
94% resolved autonomously
- 94%of questions resolved autonomously
- 1.2saverage response time
- 60%less manual work
- 24/7available
Built around your support process
Businesses often grow faster than their support organisation. More features and more international customers mean a growing stream of questions, bugs and feature requests. In practice, hiring extra support staff turns out not to be a structural solution.
That was exactly the challenge at BAKA Glass Software. That is why we build Flowix Support around your situation: trained on your knowledge base and previous tickets, and connected to the systems you already use.
Read the BAKA Glass case studyAI Support Agent
Answers questions instantly based on context, your knowledge base and previous tickets.
Intelligent ticket system
Automatically categorises tickets as question, bug or feature request, with urgency analysis.
Video Support
Contextual instruction videos inside the software, adapted to the user's language.
3 steps to smarter support
This is how a customer question moves through your Flowix Support.
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1
Question comes in
The AI immediately analyses the user's question, the context of the software page, previous tickets and the knowledge base.
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2
AI categorises and prioritises
The system classifies the ticket as a question, bug or feature request. Urgency and how often it recurs are determined automatically.
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3
Resolved or forwarded
Simple questions are answered automatically. Complex issues go to the right specialist, with full context.
Live within 5 working days
What it delivers in practice
Faster bug detection
By clustering tickets, software problems surface sooner. That means faster analysis, better prioritisation and quicker fixes.
Valuable product insights
The support system provides data on the most frequently asked questions, the most used modules, recurring bugs and product improvements.
Works with your current stack
Flowix Support connects directly to your existing helpdesk, CRM and communication tools. We set up the integrations for you.
Helpdesk and ticketing
Zendesk
Intercom- Freshdesk
HubSpot Service Hub
Communication
- Live chat
WhatsApp Business- Slack
CRM
- HubSpot
- Salesforce
- Pipedrive
Knowledge base
Notion- Confluence
Google Docs- Internal wiki
Analytics
Google Analytics- Mixpanel
- Custom dashboards
Automation
Zapier
Make
n8n- REST API
Is your tool not listed?
Tell us in a free demo. Together we look at how to connect to the systems you use.
What our customers say
70% faster response time
"Flowix has completely transformed our customer service. Quote requests are now handled automatically and customers get instant answers, even outside business hours. That saves us a tremendous amount of time."
50% fewer missed calls
"As a glass company we are flooded with phone calls. Thanks to Flowix, conversations are now handled and scheduled automatically. Our technicians can focus on their work instead of the phone."
Available 24/7 during events
"For our events we have to answer thousands of questions about tickets, line-ups and locations. Flowix now handles this entirely via social media and chat. Indispensable during peak periods."
More on AI customer service (in Dutch)
Frequently asked questions about AI support
Is your question not listed?
Custom-built. Flowix Support is the foundation, but we tailor the solution to your processes and connect it to your existing tools. The guide price is from €350 per month. The exact amount depends on volume and integrations, and you receive it after a demo call.
AI support software is a system that uses artificial intelligence to analyse, answer and process customer questions automatically.
An AI ticket system categorises support questions automatically, prioritises tickets and helps support teams solve problems faster.
AI support software is especially valuable for SaaS companies, software platforms, e-commerce businesses and organisations with a high volume of support questions.
Key benefits are faster response times, lower support costs, scalable customer service and higher customer satisfaction.
Ready for support that grows with your business?
Book a free demo. We look at your support process and show you what we can custom-build for your business.
Book a free demoOr call 020 244 76 59 · send a WhatsApp