Question 1

Does the AI voice sound natural?

Accepted Answer

Yes. Flowix Call uses the latest neural voice technology with natural intonation, realistic pauses and dynamic speech speed. The AI voice is barely distinguishable from a human agent and adapts its tone and pacing to each conversation, speeding up for confident answers and slowing down for complex explanations. You can choose from a library of Dutch, English and multilingual voices or clone a custom voice that matches your brand personality. The agent handles interruptions naturally, so callers can cut in without breaking the flow. For inbound calls we integrate with your existing numbers through SIP trunking so callers keep dialling the same number they know, while the AI silently takes the first line of contact and escalates when a human is needed.

Question 2

Can Flowix Call transfer to a real person?

Accepted Answer

Absolutely. For complex questions or at the customer's explicit request, the AI transfers the call directly to the right team member or department based on routing rules you define. During the transfer the full conversation context is passed along as a short spoken briefing or a written summary in your CRM, so the customer never has to repeat themselves. You can configure priority transfers for VIP numbers, specific topics such as cancellations or complaints, or after a configurable number of unresolved questions. Outside office hours the AI can take a message, schedule a callback or forward urgent issues to an on-call number. This combination of automation plus clean hand-off keeps customer satisfaction high and avoids the classic frustration of automated systems that feel like a dead end.

Question 3

Does it work with WhatsApp Business?

Accepted Answer

Yes. Flowix Call fully integrates with WhatsApp Business via the official Meta API, so the setup is GDPR compliant and resilient to Meta policy changes. Customers can chat with your business, ask questions, check order status, request quotes and even book appointments directly via WhatsApp, all handled automatically by the AI. For multi-step requests the agent remembers context across the conversation, so a customer can ask about product availability in one message and schedule delivery in the next without repeating details. Messages that need human input are routed to a shared team inbox with full conversation history attached. Because WhatsApp is the preferred channel for most Dutch consumers, enabling this integration typically lifts response rates and shortens sales cycles measurably.

Question 4

Can I set when the AI answers calls?

Accepted Answer

Yes, you have full control over when and how the AI answers. In the dashboard you can set rules per time window: during business hours transfer everything to your team, outside office hours let the AI handle calls independently, or let the AI pick up only when no human is available after a set number of rings. You can also differentiate by number, caller type or topic, for example forwarding VIP clients directly while letting the AI handle general enquiries. Holiday calendars, seasonal hours and emergency override modes are all configurable without requiring a developer. This flexibility means Flowix Call adapts to the way your organisation already operates instead of forcing you to change workflows to fit the tool.

AI Telephony Automation, tailored to your business

Set up around how your business handles calls

WhatsApp integration

Smart call answering

Automatic call transfer

How Flowix Call works

WhatsApp received

AI answers the call

Call transfer

The benefits of AI telephony

No missed calls

24/7 availability

Less workload

Connect to your phone system

Telephony

Messaging

CRM

Calendar

Helpdesk

Automation

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Flowix Call by industry (in Dutch)

Frequently asked questions about Flowix Call

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