Software companies lose customers due to slow ticket handling, unanswered bug reports and missed demo requests. Flowix automates your support tickets, feature requests and onboarding with AI. Available 24/7, 100% response rate, even when 50 tickets arrive at once. Without extra FTEs.
Customers wait hours or days for a response. Frustration grows, churn increases.
Every customer gets a relevant answer within seconds. 100% response rate, no queue.
Your development team answers customer questions instead of writing code.
AI handles all repetitive questions. Your team builds features instead of answering tickets.
Customers with unresolved issues cancel their subscriptions.
24/7 instant support reduces churn. Customers feel heard and stay longer.
Critical bugs are only discovered the next morning. Downtime accumulates, customers complain.
AI classifies bugs by severity and escalates critical issues directly to your dev team, even at 3am.
An enterprise lead requests a demo. You respond after 4 days. The deal is already lost.
AI responds to demo requests within seconds and schedules them automatically. No lead is lost.
Every growth in customers requires extra support staff. Costs increase linearly.
AI processes 10 or 10,000 tickets at the same speed. Your MRR grows, your costs do not.
Book a free demo and discover how Flowix helps your software company scale support without extra staff.
Book a Free Demo →An enterprise customer reports a critical bug in your SaaS platform at 11pm. Your support team is offline. The customer sends an angry email and threatens to cancel their contract. Your MRR is at stake.
The AI responds immediately, 24/7, acknowledges the bug, triages the severity as "critical" and escalates to your dev team via Slack. The customer receives a status update. Your team can start working on the fix straight away.
After a major feature deployment, 100+ support tickets flood in within a single day. Your support team of 3 cannot keep up. Response times stretch to 48 hours. Customers are frustrated.
AI handles all tier-1 tickets automatically: onboarding questions, known issues and how-to's. 100% response rate, even during peak moments. Your team focuses only on complex, technical escalations.
An enterprise lead fills in your demo form on Friday afternoon. Your sales team responds on Tuesday. The prospect has already started a trial with a competitor. You lose a deal worth €50,000+ per year.
AI responds within seconds, 24/7. Automatically schedules a demo in your sales team's calendar. The lead receives an instant confirmation. No request goes unanswered.
Discover in 30 minutes what Flowix can do specifically for your software company
As a software company, your customer base grows faster than your support team can keep up. Every new user means more tickets, more bug reports and more feature requests. Your developers become support agents instead of builders.
AI solves this by fully automating the frontline of your support. Think of answering frequently asked questions, triaging bug reports by severity, classifying feature requests and guiding new users through onboarding. All automatic, 24/7, with 100% response rate, even when 100 tickets arrive simultaneously.
With Flowix, your software company gets an AI assistant trained specifically on your SaaS product. The AI knows your documentation, understands API-related questions and can help users with deployment issues. Customers notice no difference from a human support agent, but your team will notice the difference in productivity.
Response Rate
Available
Tickets Automated
Languages
SaaS companies and software businesses face a unique challenge: your customer base can grow exponentially, but your support capacity cannot. Every new customer generates tickets, bug reports, feature requests and onboarding questions. Without automation, your team gets stuck.
This is exactly where AI makes the difference. Instead of hiring more support staff, you deploy an AI assistant that knows your knowledge base, understands your API documentation and independently resolves known issues. The AI integrates with tools like Jira, Intercom and Slack.
The result? Customers are helped 24/7 with 100% response rate. Bugs are triaged immediately. Feature requests reach your product team in a structured format. And your developers build features instead of handling support.
AI resolves tier-1 support tickets instantly, 24/7 with 100% response rate. From "how does feature X work?" to "my API key is not working". Your team only receives complex escalations.
Bugs are automatically classified based on impact, frequency and severity. Critical issues go directly to your dev team. No bug gets lost in the backlog.
Customers who receive fast support 24/7 stay longer. AI detects dissatisfaction and escalates proactively. Protect your MRR through better support, not more support staff.
Only the modules that fit your software company. You only pay for what you use.
AI ticket handling
Per AI agent
AI phone assistant
* All prices are starting prices. We create a custom module for every software company. Book a free demo for your exact pricing.
"Our developers spent 30% of their time on support tickets. Since Flowix, AI handles all tier-1 questions, 24/7 with 100% response rate. Our development team is productive again and our churn has dropped by 40%."
"After our latest product launch, we received 200+ tickets in a week. Flowix handled 80% automatically. Our customers noticed no difference, but we did not need to hire extra support staff. 24/7 support with 100% response rate."
"We were losing enterprise deals because demo requests were picked up too late. Since Flowix, AI responds instantly to every request and schedules demos automatically. Our pipeline has doubled. Available 24/7, that makes the difference."
Book a free demo and discover how AI handles your support tickets, bug reports and demo requests. Available 24/7, 100% response rate. Live within 5 days, no complex deployment needed.
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